Reference

Your Agreement with stamtka Explained Clearly

These terms set out the rules that govern your account with us — what you can expect from stamtka and what we ask of you in return.

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stamtka Your Agreement with stamtka Explained Clearly
REACH OUR TEAM

How to Contact Us About These Terms

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Email Support

Send your terms-related questions or account queries to our support email. We aim to respond within 24 hours on business days, with a full written answer referencing the relevant clause.

Live Chat

Our chat window is available during extended hours for questions about account conditions, payment rules under UPI or Paytm, and any clause you want us to explain before you proceed.

Help Centre

Our help centre hosts the current version of these terms alongside plain-language summaries of each section, so you can locate the clause that applies to your situation quickly.

HOW WE OPERATE

Security, Data and Account Practices at stamtka

We hold your account data under strict access controls — only authorised internal teams can view your personal details, and only when necessary to process a transaction or resolve a dispute.

Data Retention

We retain your account and transaction records for the period required by applicable law. Once that period expires, your personal data is deleted or anonymised. You may request a summary of what we hold at any time via email.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how pages are used. You can manage cookie preferences from your browser settings; disabling cookies may affect account functionality.

Account Security

Two-step verification is available on your account settings page. We recommend enabling it alongside a strong, unique password. Any suspicious login attempt triggers an automatic alert to your registered email address.

Payment Data Handling

UPI, Paytm and PhonePe transactions are processed through encrypted channels. We do not store your full payment credentials; only a masked reference is kept for reconciliation purposes.

Request a Data Copy

Under applicable Indian data-protection law, you may request a copy of the personal data we hold about you. Email our data team with your account username and we will respond within 30 days.

Account Closure

You may close your account at any time by contacting support. Pending withdrawals will be processed to your original UPI or Paytm method before closure is finalised. Post-closure, data is retained only as long as legally required.

Common Questions About Our Terms and Conditions

The answers below address the clauses our account holders ask about most. If your question is not covered here, reach our support team directly and we will point you to the relevant section of the current terms document.

These terms apply to anyone who opens an account with us and uses our platform where local law permits. Eligibility is determined by your local jurisdiction, and it is your responsibility to verify that access is lawful in your state.

We will send a notice to your registered email address before any material update to these terms takes effect. The updated version will also appear on this page with a revised effective date clearly shown at the top.

Yes. Email our data team with your account username and a brief description of your request. We will compile and send you the data we hold within 30 days, in line with applicable Indian data-protection law.

After account closure, we retain your data only for the period required by law — typically for transaction audit and dispute resolution purposes. Once that period ends, your data is deleted or anonymised and cannot be recovered.

Yes. All deposit and withdrawal transactions via UPI, Paytm and PhonePe are subject to these terms. Payment data is processed through encrypted channels, and only a masked reference is stored on our side for reconciliation.

If any individual clause is found to be unenforceable under applicable local law, that clause is severed and the remaining terms continue in full force. We always aim to bring terms in line with local legal requirements.

Contact our support team via email or live chat, clearly stating your account username and the decision you want reviewed. We will acknowledge your dispute within two business days and provide a written response referencing the applicable clause.

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