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How stamtka Handles Your Personal Data

At stamtka, we are clear about what personal data we collect from your account, why we hold it, and how long we keep it.

Data collected at account creationUPI, Paytm, PhonePe transaction recordsYour right to access and correct dataClear data retention periodsDirect contact path for data requests
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stamtka How stamtka Handles Your Personal Data
DATA REQUEST CONTACTS

Reach Us About Your Privacy

If you want to exercise any right under this policy — access, correction, deletion or portability of your data — use one of the channels below. Our data team aims to acknowledge your request within 48 hours and resolve standard requests within 30 days of receipt.

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Email — Data Team

Send a written data request to our dedicated privacy address. Include your registered account email so we can verify your identity before we process the request. We respond within 48 hours of receipt.

Live Chat — Account Support

Start a live chat session from your account dashboard and select the Privacy or Data topic. An agent can log your request directly and escalate it to the data team without delay.

Postal Address — Written Requests

For formal written submissions, post your signed data request to our registered correspondence address listed at the footer of this page. Include a copy of identity verification with your letter.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply layered security practices to the data held in your stamtka account — from encryption at rest to access controls that limit which internal teams can view your payment or identity…

Data Collection at Registration

We collect your name, email, mobile number and date of birth when you open an account. This is used solely for identity verification, account management and communicating with you about your account activity.

Payment Data and UPI Records

When you deposit or withdraw via UPI, Paytm or PhonePe, we log the transaction reference and amount. We do not store your full UPI PIN or PhonePe wallet credentials — those stay within the respective payment provider's system.

Cookie Policy

We use session cookies to keep you logged in, preference cookies to remember your language and display settings, and analytics cookies to understand which parts of the lobby you visit most. You can manage cookie preferences from your browser settings at any time.

Account Security Practices

All data in transit between your device and our servers is encrypted via TLS. We enforce two-factor verification for withdrawal requests and flag unusual login locations to you by SMS or email before allowing access.

Data Retention Periods

Account profile data is held for the duration your account is active and for a further period required by applicable law after closure. Payment records tied to UPI or Paytm transactions are kept for the period mandated by Indian financial regulations, then purged.

Requesting Changes to Your Data

You may request a copy of all data we hold, ask us to correct inaccuracies, or request deletion where no legal retention obligation applies. Submit requests via email or live chat; we confirm receipt within 48 hours and complete the process within 30 days.

Privacy Questions We Hear Most Often

The answers below cover the rights you hold over data we process, how to exercise those rights, and what happens at each step. If your question is not here, contact our data team directly via live chat or email and we will respond within 48 hours.

We collect your full name, email address, mobile number and date of birth at registration. If you deposit via UPI or Paytm, we also hold the transaction reference ID and deposit amount linked to your account.

Yes. Submit a data-access request through live chat or by emailing our data team with your registered email address. We will compile and send your data in a readable format within 30 days of verifying your identity.

Contact us via email or live chat and select the deletion request option. Where no legal retention obligation applies — for example, certain financial records must be kept under Indian law — we will delete your data within 30 days and confirm this in writing.

We do not sell your data. We share it only with payment processors such as the UPI network, Paytm and PhonePe to complete your transactions, and with identity-verification services as required by applicable regulations in your jurisdiction.

Payment records linked to UPI, Paytm and PhonePe transactions are kept for the period required by applicable Indian financial regulations. After that obligation lapses, the records are securely purged from our active databases.

We use session cookies for login, preference cookies for display settings and analytics cookies to improve the lobby layout. You can block or delete non-essential cookies through your browser settings; session cookies are required for your account to function correctly.

All data in transit is encrypted via TLS. Internally, access to your identity and payment records is restricted to authorised teams only. Withdrawal requests trigger two-factor verification, and unusual login locations prompt an alert to you before access is granted.

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